Frequently Asked Questions

We hope you will find many answers to the questions you have about Tracy Embroidery as well as the product and services we offer.  If not, please call or email us and we will be more than happy to answer any question you may have.

How many colors can my design have?

In embroidery, stitch count is the overriding price determinant so that clients generally are not limited in the amount of colors they can have in a design.  Tell us how big you want the design, and we can tell you how much it will cost.  Screen print, on the other hand, is based on color counts.  We easily work with four-color processing and have the ability to add more colors if your job requires it.  Give us a call or send us an email and let’s see what we can do for you.

Do I have to buy apparel from you or can I bring my own?

We offer a wide selection of garments for your choosing.  However, if you wish to bring your own garments, that is fine. 

Can I see a work sample?

Yes, our clients approve all designs before we do any work.  Based on our client’s instructions, we will provide up to two sew-outs at no charge.  Almost every design is approved by the second sample.  There may be a charge for additional sew-outs.

Do you offer screen print services?

Yes, we do.   We easily work with four-color processing and have the ability to add more if your job requires it.  Give us a call or send us an email and let’s see what we can do for you.

Do you have catalogs to look at?

Yes, we do.  You can stop by and pick up one or view what we have on our web site. 

What if I don't find what I like?

If you don’t find what you like, let us know.  We have a huge amount of resources to locate the apparel you may be looking for.

How long will my order take?

This depends if this is a new or existing design.  Clients should allow 3-5 business days for the design and set up period.  Once the design is approved or if you are a returning client, the turnaround is generally 7-10 business days.   We take pride in getting things done quickly.

Do you offer rush service?

Yes, we do at an additional fee.  Please call us or email us so that we can discuss your need.

Are there minimum orders?

No and Yes.  If you are looking at embroidery, there are no minimums.  However, please be aware the cost is a function of the number of runs.  We do have a minimum of 12 caps and a minimum of 20 screen print items.  Again, these service’s costs are a function of the number of runs a client may be requiring.

How long has Tracy Embroidery been in business?

Tracy Embroidery’s history dates back to 1995 offering embroidery and screen print services in Tracy and surrounding areas.   With the growth of Internet commerce, we have been able to assist clients throughout California as well as out-of-state.

How much does embrodery cost?

There are so many variables involved in the cost of embroidery from garment selection to set up to the final product.  Our commitment to our clients is Fair Pricing.  Please call or email us so that we can learn more about your project and provide you with a FREE QUOTE.   At Tracy Embroidery it is very important to us that you get the right quote based on the entirety of your project.

How much does screen print cost?

We have the same challenges with Screen Print.  Please call or email us so that we can learn more about your project and provide you with a FREE QUOTE.

Do I need a deposit?

Generally, yes.  There are several costs we incur by starting a project and the deposit ensures these costs are covered.  Deposits range from 40% to 60% of the total job cost. 

What type of computer file formats do you accept?

Vector art is the best.  Vector art is art that is built (actually drawn) in a vector or object based program such as Adobe Illustrator, Corel Draw or Adobe Freehand.  Common file extensions for this type of file include .ai, .eps and .cor.  To do screen print jobs, we must have vector art.  We can easily convert any design into vector art for a small fee.  For embroidery, there is more flexibility as we can accept vector art or can work equally well with .pdf, .jpg, .tif, .gif and .bmp files.  Often times we can also take digital images or scan work.  We always emphasize with our clients that the final product quality will always be dictated by the quality of art we use. 

Can I get a garment sample?

We have various fabric and garment samples at our shop.  Additionally, we have size charts to assist our clients.  Sometimes a client wishes to get a sample that we may not have or wish to verify proper sizing.  We will provide you with all the samples you require and only charge for our shipping costs.

What are some embroidery guidelines for size and location?

FLATS  (e.g. Shirts, Fleece and Jackets)

Typically, your design is centered on the left chest with maximum dimensions of approximately 3.5 inches to 4.0 inches.  Size of the design is often a function of text size.  We will work with you and our digitizing staff to create a logo size that best fits your needs and desires. 

You may wish to add a tag line below you logo or design.  The smallest text size is approximately .25”  depending on the font.  If need be, our digitizing experts can make various adjustments to compensate for text size while still delivering a superior product. 

Typically, monograms or additional designs and messages go on the right chest.

Embroidery can be placed on either chest, either sleeve, across the shoulders, the back or just about wherever you think your message is best placed.  We will work with you to ensure the very best presentation of your logo, design or message.

CAPS, HATS AND VISORS

The maximum height for traditional ball caps is 2.25 inches while the width is approximately 5 inches.  Additionally, we can provide a 360-degree (sides and back) presentation of your logos and designs.  On visors the embroidery field is limited to approximately 1.5 inches high and approximately 5 inches long.
We will work with you to develop the perfect presentation you desire. 

For large branding, embroidery can become prohibitively expensive and printing may be a better option.  Printing is a great option when you want to make a bold statement and cover a large area on a garment.


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